Fix Kodi Error Unable to Connect: Couldn’t retrieve directory information

By | August 14, 2017
Fix Kodi error unable to connect source

Fix Kodi error unable to connect source

Here is how to fix Kodi error unable to connect: couldn’t retrieve directory information. This could be due to the network not being connected.

This problem occurred when you try to add new source by accessing Home Page > Settings > File Manager > Add Source > (None) > Type URL

Fix Kodi error unable to connect source add source

Add source menu

Fix Kodi error unable to connect source-type url

Add file source online

After adding new source by manually typing a link/url, Kodi will immediately check the link source. If Kodi unable to get the directory source, then the error message will pop up. The complete message says
“Unable to connect : Couldn’t retrieve directory information.This could be due to the network not being connected.Would you like to add it anyway?”

Adding source is essential step on Kodi setup, if you can’t overcome this problem you will unable installing your wanted add-ons or repository. Here I am going to give you brief explanation about this error and how to solve it

Kodi Error Unable to Connect: Causes and how to solve it

Here is the most common reason why this error appear:

  1. Misstyped the directory link/url
    If you encounter this message, try to recheck if there any excessive space on given link. This case happens frequently when you copied link source from browser and paste it on Kodi. For phone, firestick and other android box, make sure you manually type the exact link source.

    Fix Kodi error unable to connect source add source space excesive

    Excessive space when you copy paste link will make the source error

  2. Link source is broken/shutdown
    For example, if you add source from official exodus link www.tvaddons.ag, this error will shown. This happens because the website is shutdown. Hence your Kodi unable to connect and retrieve any information in it. Make sure the link is alive, you can check it by accessing the link using any browser. see below:

    Fix Kodi error unable to connect source-broken linkt

    Accessing tvaddons.ag using browser and it is broken link/shutdown

    Fix Kodi error unable to connect source-working link

    Working link on smash repository directory source

    Broken links is now common for Kodi source since many add-ons project have been idle or discontinued due one reason or another. The best way to solve this problem is by searching a new link/url from external source (unofficial).  For example, install exodus from smash repository

  3. Problem with your internet connection
    Working connection is a must to add source from online directory. I am sure you have your own way checking your connection, do it.

That is how to fix Kodi unable to connect source. If you have still encounter any problem about this error, don’t hesitate to comment below and discuss.

5 thoughts on “Fix Kodi Error Unable to Connect: Couldn’t retrieve directory information

  1. Bruve Niedzwiedz

    I deleted kodi and started over, Had all the addons before and did try several addons to reload and none will come in, Not 1. I know I cant be typing wrong for all of them. Always says cant connect to server.

    Reply
  2. Assad

    Please do a kodi 17.5.1 fix for WINDOWS keep getting PVR errors when kodi is started up,saying unable to connect to servers keeps crashing when click on channels or when i try to quit kodi v17.5 it crashes. I can send images if you folks like.
    Thank you, afa2325

    Reply
  3. Boodas0121

    I just downloaded Kodi 17.5 and all the addons I try to install I get the same message. (Unable to connect|Couldn’t retrieve directory information Error in Kodi-couldn’t retrieve directory information. this could be due to the network not being connect). Even with Ares I had to use downloader, and not go through Kodi. Thankfully it worked, but now every addon I try through Kodi I get the same message.. Please Help

    Reply
  4. Dwight

    I’m running kodi 17.5 on my nvidia shield. Kodi was fine for a month or so but then started running slow, shaky playback, that’s when I could get something to play. So I decided to delete a do a fresh install. That was a day or two ago. I have yet to be able to get an add on installed. Always the same message “couldn’t retrieve directory information”. Tried every fix posted online, and my Internet connection is fine, verified. Please help.

    Reply
  5. Mila Garzon

    I have tried everything you suggested and it’s still the same error. What else do you suggest?

    Reply

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